Last updated: 21/12/2025

These Terms & Conditions ("Terms") govern your access to and use of the DBS Digital Hub website, services, products, and solutions. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. About DBS Digital Hub

DBS Digital Hub ("we", "us", "our") is a digital solutions company providing services including web development, AI agents and automation, digital marketing, software consulting, and related professional services.

2. Use of Website & Services

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

We reserve the right to modify, suspend, or discontinue any part of the website or services at any time.

3. Services & Engagements

- The scope, timeline, deliverables, and pricing of services are defined in written proposals, quotations, or contracts.

- Any additional work outside the agreed scope may be subject to additional fees.

- Timely client cooperation is required for successful delivery.

4. Pricing & Payment

- Prices are based on the scope and tools required at the time of agreement.

- Pricing may change due to adjustments, updates, or policy changes imposed by third-party software providers or service owners.

- Payment terms, schedules, and methods are specified in proposals or agreements.

5. Refunds & Cancellations

Refunds, cancellations, and payment disputes are governed by our Refund Policy, which forms an integral part of these Terms.

6. Intellectual Property

- All content, designs, code, methodologies, and materials created by DBS Digital Hub remain our intellectual property until full payment is received, unless otherwise agreed in writing.

- Upon full payment, clients receive a license to use deliverables for their intended business purposes.

7. Client Responsibilities

Clients agree to:

- Provide accurate information, content, and approvals in a timely manner

- Ensure they have rights to any materials supplied to us

- Comply with applicable laws and regulations

8. Confidentiality

Both parties agree to keep confidential information private unless disclosure is required by law or permitted in writing.

9. Privacy & Data Protection

Use of our website and services is also governed by our Privacy Policy, which explains how we collect, process, and protect personal data in accordance with GDPR and UAE PDPL requirements.

10. Third-Party Services

Our services may rely on third-party platforms, tools, or service providers. DBS Digital Hub is not responsible for the performance, availability, or policies of such third parties.

11. Limitation of Liability

To the fullest extent permitted by law, DBS Digital Hub shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

12. Termination

We reserve the right to suspend or terminate services if these Terms are violated or where required by law.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates, unless otherwise agreed in writing.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of our services constitutes acceptance of the updated Terms.

15. Contact Information

For questions regarding these Terms, please contact:

DBS Digital Hub
Email: [email protected]