Last updated: 21/12/2025
DBS Digital Hub ("we", "us", "our") is committed to protecting the privacy and personal data of visitors, clients, and users of our website and services. This Privacy Policy explains how we collect, use, store, and protect personal data in compliance with:
- EU General Data Protection Regulation (GDPR), and
- UAE Personal Data Protection Law (PDPL).
This policy applies to all personal data processed by DBS Digital Hub through our website, communications, platforms, and service delivery.
1. Information We Collect
We may collect and process the following categories of personal data:
1.1 Information You Provide
- Full name
- Email address
- Phone number
- Company name and role
- Billing and invoicing details
- Any information submitted through contact forms, proposals, or contracts
1.2 Automatically Collected Information
- IP address
- Browser type and version
- Device and operating system information
- Website usage data and interaction logs
1.3 Communication Data
- Emails, messages, and support requests
- Preferences related to receiving updates or marketing communications
2. How We Use Your Personal Data
We process personal data for the following purposes:
- To provide and manage our digital services
- To respond to inquiries and communicate with clients
- To prepare proposals, contracts, and invoices
- To improve our website, services, and user experience
- To comply with legal and regulatory obligations
- To send service-related or marketing communications (where permitted)
3. Legal Basis for Processing (GDPR)
Under the GDPR, we rely on the following lawful bases to process personal data:
- Consent – where you have given clear permission
- Contractual necessity – to perform a contract or take steps before entering into one
- Legal obligation – to comply with applicable laws
- Legitimate interests – for business operations, service improvement, and security, provided such interests do not override your rights
4. Data Sharing and Third-Party Processors
We do not sell or rent personal data.
We may share personal data with trusted third parties acting as data processors, including:
- Cloud hosting and infrastructure providers
- Communication and collaboration service providers
- Payment processors and financial institutions
- Analytics, security, and operational service providers
All third parties are contractually required to:
- Process data only on our instructions
- Apply appropriate security measures
- Comply with applicable data protection laws
5. International Data Transfers
Your personal data may be processed or stored outside your country of residence. Where international transfers occur, we ensure appropriate safeguards are implemented in accordance with GDPR and UAE PDPL requirements.
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Meet contractual, legal, or regulatory requirements
When data is no longer required, it is securely deleted or anonymized.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. While we take reasonable steps to safeguard information, no system can be guaranteed to be completely secure.
8. Your Rights
8.1 GDPR Rights (EU / EEA Users)
If you are located in the European Union or European Economic Area, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
8.2 UAE PDPL Rights
Under the UAE Personal Data Protection Law, you have the right to:
- Know how your personal data is processed
- Access and obtain copies of your personal data
- Request correction or erasure of inaccurate or unnecessary data
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
To exercise any of your rights, please contact us using the details below.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance functionality and analyze usage. You may control or disable cookies through your browser settings; however, some features of the website may not function properly.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such external sites.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be available on our website.
12. Contact Information
For privacy-related questions, please contact:
DBS Digital Hub
Email: [email protected]
Privacy & Data Protection Reference
Use of our website and services is also governed by our Privacy Policy, which explains how we collect, process, and protect personal data in accordance with applicable data protection laws. By using our services, you acknowledge that you have read and understood our Privacy Policy.